Refund policy
At Omre, we value our customers and aim to provide a straightforward shopping experience. This Return and Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through our online store.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order, provided that the items meet the following conditions:
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Items are unused, unopened, and in their original packaging.
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Items are in their original condition and include any accessories or materials supplied with the order.
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Proof of purchase, such as an order confirmation or receipt, is available.
For hygiene, safety, or product-protection reasons, certain items may not be eligible for return once opened, unless the item arrived damaged, defective, incorrect, or applicable law requires otherwise.
2. How to Request a Return
To initiate a return, please contact our customer support team at RainCervamtes145@gmail.com with the following information:
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Your order number.
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The item you wish to return.
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The reason for your return.
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Relevant photos, if the item arrived damaged, defective, or incorrect.
Please wait for return instructions and confirmation from our support team before sending any items back. Returns sent without prior authorization may experience processing delays.
3. Return Shipping
Unless the return is due to an error on our part or an item that arrived damaged or defective, customers are responsible for return shipping costs.
If the return is caused by an incorrect item, a confirmed defect, or shipping damage, please contact us for assistance with the appropriate return or replacement arrangements.
We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.
Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed by our store. Additional time may be required for your bank or payment provider to post the funds.
Shipping fees paid on the original order are generally non-refundable, except where required by applicable law or where the return results from an error on our part.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please email RainCervamtes145@gmail.com as soon as possible.
Include your order number and clear photos of the item and its packaging, where applicable. We will review your request and provide instructions for a suitable resolution, which may include a replacement or refund, subject to the circumstances and applicable law.
6. Cancellations and Order Changes
If you need to cancel or modify an order, contact us as soon as possible after placing it.
We cannot guarantee that a cancellation or change can be made once an order has entered processing or has been shipped. If the order has already shipped, the standard return procedure may apply.
7. Exchanges
If you would like to exchange an item, please contact our customer support team at RainCervamtes145@gmail.com.
Exchange requests are subject to product availability and eligibility. Where an exchange is unavailable, we may offer a return and refund in accordance with this policy.
8. Late or Missing Refunds
If you have not received an approved refund, please:
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Check your bank account or payment provider.
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Contact your card issuer, as posting times may vary.
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Contact your bank if additional processing time is required.
If the refund still has not appeared, email RainCervamtes145@gmail.com with your order number so our team can assist you.
9. Policy Exceptions and Consumer Rights
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws. Where local law provides additional rights, those rights will apply.
Certain products may be subject to specific return restrictions due to their nature or condition. Any applicable restrictions will be communicated where appropriate.
10. Contact Information
For questions regarding returns, refunds, or order issues, please contact us:
Brand: Omre
Email: RainCervamtes145@gmail.com
Subject Line: Return or Refund Request
Our customer support team will review your inquiry and respond as soon as reasonably possible.
Thank you for shopping with Omre.