Shipping policy

At Omre, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. Processing times may be extended during holidays, promotional periods, or other periods of unusually high order volume.

Order processing time is separate from transit time.

2. Shipping Destinations

Available shipping destinations depend on the shipping options displayed at checkout.

Please confirm that your delivery address is complete and accurate before placing your order. If shipping to a particular destination is unavailable, the checkout page may not offer a shipping method for that location.

3. Shipping Methods and Delivery Estimates

Available shipping methods, shipping fees, and estimated delivery windows will be displayed at checkout when applicable.

Delivery times vary depending on the destination, selected shipping method, carrier operations, and other conditions.

Any delivery estimates provided are for reference only and are not guaranteed delivery dates.

4. Shipping Costs

Shipping charges are calculated according to the available shipping options and the details of your order.

The applicable shipping fee, including any eligible shipping promotion, will be displayed at checkout before payment is completed.

Customers are responsible for reviewing the shipping charges before submitting an order.

5. Tracking Information

When tracking is available, a shipping confirmation email containing tracking information will be sent after the order has been dispatched.

Please allow time for the carrier's tracking system to update after the shipment has been handed over.

If you have not received tracking information within a reasonable period after dispatch, contact our customer support team at RainCervamtes145@gmail.com.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate shipping details at checkout.

If you notice an error in your shipping address, contact us as soon as possible at RainCervamtes145@gmail.com.

We cannot guarantee that address changes can be made after an order has entered processing or has been shipped.

Additional delivery arrangements or charges may apply when an address is incomplete or incorrect, subject to carrier rules and applicable law.

7. Delayed Shipments

Although we make reasonable efforts to process orders promptly, delays may occur due to circumstances such as:

  • Carrier service interruptions.

  • Severe weather or transportation disruptions.

  • Public holidays or periods of high order volume.

  • Customs inspections or other regulatory procedures, where applicable.

  • Incorrect or incomplete delivery information.

If your shipment appears delayed, please check the tracking information first. You may also contact us for assistance.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check your delivery area, mailbox, building reception, or other designated delivery locations.

You may also contact the carrier to request additional delivery information.

If the package remains missing, email RainCervamtes145@gmail.com with your order number and tracking details. We will review the available information and help determine the appropriate next steps.

9. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us at RainCervamtes145@gmail.com.

Include your order number and clear photos of the package and item, where applicable, so we can review the issue and assist with an appropriate resolution.

Please contact us as soon as reasonably possible after receiving the shipment.

10. International Orders and Customs

For destinations where international shipping is available, orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient.

Customs processing may also affect delivery times.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before an order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

If an order has already shipped, our Return and Refund Policy may apply.

12. Contact Information

For questions about shipping, tracking, or delivery, please contact:

Brand: Omre
Email: RainCervamtes145@gmail.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing Omre.